SlotMafia Help Center
The questions below are the ones support answers most often. Anything not listed here can be asked in live chat, which is open 24 hours a day, or by email at [email protected].
Account
How do I create a SlotMafia account?
Press Sign Up, enter an email address, password and phone number, choose Australia and AUD, confirm you are 18 or over and accept the terms. The account is active at once, and the welcome package is available from the first deposit.
I forgot my password. What do I do?
Use the Forgot Password link on the login form. A reset email arrives within a minute. If it does not, check the spam folder, then ask live chat to resend it after a short identity check.
Can I change my account currency?
Once, after the first deposit. Ask support to make the change. Balances are converted at the Casino's fixed internal rate.
Can I have more than one account?
No. One account per person, household, address, IP address and device. Duplicate accounts are closed and payouts on them cancelled.
How do I turn on two-factor authentication?
In account settings under Security. Scan the QR code with Google Authenticator or a similar app, then every login from a new device asks for the six-digit code.
Bonuses
What are the SlotMafia bonus codes?
SM1, SM2, SM3 and SM4 for the four welcome deposits. TUE, TH50, SAT, EXTRA and MONTHLY for the reloads. CRYPTO for the 7% crypto bonus. Codes are entered in the cashier before confirming the deposit.
What is the wagering requirement?
50x the bonus amount on every deposit bonus, to be completed within 7 days. Pokies count 100%, table and live games count 5%. The crypto bonus has no wagering.
Is there a no deposit bonus?
Not for Australian accounts. The bonus terms exclude Australia from no deposit promotions. The first welcome bonus starts at A$30.
Why was my bonus cancelled?
The most common reasons are a withdrawal request before wagering was finished, the bonus balance dropping below A$0.30, the 7-day expiry, or a bet placed on a game excluded from wagering. Support can confirm which one applied.
Can I cancel a bonus?
Yes, before any bet is placed with it. Cancelling a deposit bonus also removes the free spins attached to it. Ask live chat.
When is cashback paid?
Weekly Cashback and Live Games Cashback are calculated on the previous week and credited on Monday. The minimum deposit for the week is A$75.
Deposits and Withdrawals
What is the minimum deposit?
A$20 by card or e-wallet, A$25 by voucher, A$10 through Skinsback. Crypto minimums are 0.0001 BTC, 0.002 ETH, 0.01 LTC, 0.001 BCH, 1 DOGE, 5 USDT and 0.01 BNB. A$30 is needed to claim a welcome bonus.
Are there fees?
No. The Casino charges nothing on deposits or withdrawals. Intermediary banks may charge around A$25 on bank transfers, and crypto network fees apply to blockchain transactions.
How long do withdrawals take?
Card and crypto withdrawals are processed within 24 hours, and crypto usually arrives within an hour of approval. Bank transfers take 3 to 10 days. The first withdrawal on an unverified account can be held for up to 72 hours.
What are the withdrawal limits?
A$4,500 a week and A$22,500 a month on a standard account, A$7,500 a week and A$30,000 a month for VIP Club members. Progressive jackpot wins are paid in full.
Why has my withdrawal not arrived?
Check that verification is complete, that the deposit was wagered at least once, and that no bonus is still active. If all three are in order, the payment is with the provider, and support can give the transaction reference.
Can I withdraw to a different method than I deposited with?
Card withdrawals are returned to the deposit card up to the deposited amount, and any excess is paid by another method. Crypto withdrawals go to the wallet address entered in the cashier.
Games
Can I play for free?
Yes. Press Play for Fun on any pokie to open the demo version without a login. Live dealer tables and some jackpot games have no demo.
Are the games fair?
Every game comes from a licensed provider with its own certified random number generator. The RTP is shown in the game information panel. Live tables are streamed from Evolution, Pragmatic Play Live and Ezugi studios.
A game froze mid-round. Did I lose the bet?
No. An interrupted round is completed on the game server, and any win is added to the balance. Reload the game to see the result. If the balance looks wrong, send the game name and approximate time to support.
Why are some games missing?
Provider agreements block certain studios in certain countries. In Australia, NetEnt, Microgaming and Amatic titles are not available. Using a VPN to open a blocked game breaches the terms.
Mobile
Is there a SlotMafia app?
Yes, as a progressive web app. On Android, press Download App in the side menu. On iOS, open the site in Safari, press Share and choose Add to Home Screen. It does not appear in Google Play or the App Store.
Does the app have all the games?
Yes. The app and the mobile browser reach the full lobby, the cashier, bonuses and live chat, and they share the same account and balance with the desktop site.
Security
Is my data safe?
Data in transit is protected by SSL encryption, verification documents are stored encrypted, and two-factor authentication is available. The Privacy Policy explains what is collected and how long it is kept.
How do I set a deposit limit or self-exclude?
Ask live chat or email support from the registered address. Limits and exclusions are applied the same day, and lowering a limit takes effect at once. Deposit limits cannot be applied to crypto payments.